Return Policy
Learn how to return a product and what to expect throughout the process.
Overview
At Skylar, we want you to be completely satisfied with your purchase. If you are not happy with an item, you may request a return within 7 days of receiving your order, subject to the conditions outlined in this policy.
All return requests must be submitted through our support team and are subject to review. Initiating a return does not guarantee an automatic approval or refund — each request is assessed individually.
7-Day Window: Returns must be requested within 7 days of the confirmed delivery date. Requests submitted after this window will not be accepted under any circumstances.
Return Eligibility
To be eligible for a return, all of the following conditions must be satisfied:
The return request is submitted within 7 days of the confirmed delivery date shown in your order tracking.
The item is in its original, unused condition — unworn, unwashed, and unaltered in any way.
All original packaging, tags, labels, and accessories are intact and included.
The item is not listed under the non-returnable categories in Section 04.
A valid proof of purchase (order confirmation email or receipt) can be provided upon request.
Important: The 7-day return window begins from the date of confirmed delivery — not the order date or dispatch date. Check your delivery confirmation SMS or email for the exact start date.
Item Condition Requirements
Returned items are physically inspected upon receipt. To pass inspection, the item must meet all of the following requirements:
Unused and unworn — the item must show no signs of use, washing, or wear.
Original packaging must be intact — boxes, polybags, or wrapping must be undamaged and unaltered.
All tags and labels must still be attached exactly as they were at the time of delivery.
No stains, odours, damage, or alterations of any kind.
Any included accessories, inserts, manuals, or free gifts must be returned along with the main item.
Rejection Notice: Items that do not meet these condition requirements will be rejected during inspection. Rejected returns will be sent back to the customer at their own expense, and no refund will be issued.
Non-Returnable Items
The following items are strictly non-returnable and are not eligible for return or refund under any circumstances, unless the item arrives in a defective or damaged state:
Sale or discounted items — any product purchased at a reduced price through a sale event, promotional discount, or coupon/promo code.
Opened or used items — products that have been removed from original packaging, used, worn, or show any signs of handling beyond initial inspection.
No Exceptions: These exclusions apply regardless of the reason for the return request. If you are unsure whether your item is eligible before purchasing, please contact our support team.
How to Return
To initiate a return, follow the steps below. Do not ship any item back to us before receiving a return authorization — unauthorized returns will not be accepted.
Contact Support
Email support@skylar.com with your order number, the item you wish to return, the reason for the return, and clear photos of the item showing its current condition.
Await Approval
Our team will review your request within 2–3 business days. If approved, you will receive a return authorization email with the return address and packing instructions.
Ship the Item
Pack the item securely in its original packaging and ship it to the address provided in the authorization email. We recommend using a trackable shipping method. Return shipping costs are borne by the customer.
Inspection & Decision
Once we receive the returned item, our team will inspect it within 2–3 business days. You will be notified of the outcome. If the return is approved, a refund will be processed to your original payment method.
Refund Timeline
Once a returned item is received, inspected, and approved, the refund will be processed within 5–7 business days to the original payment method used at checkout.
bKash / Nagad: Refunds are typically reflected within 1–3 business days after processing.
Credit / Debit Card:Refunds may take 5–10 business days to appear depending on your bank's processing times.
Cash on Delivery (COD): Refunds for COD orders will be issued via bKash or bank transfer. You will be contacted to provide the necessary details.
Non-refundable: Original delivery and shipping charges are not refundable. Only the product price (minus any applicable deductions) will be returned.
Skylar is not responsible for delays caused by your bank, mobile financial service, or payment provider once the refund has been initiated on our end.
Contact
Have questions about a return or need help initiating one? Our support team is available to assist you.
support@skylar.com
legal@skylar.com
Phone
880342-244309
Sun – Thu, 9 AM – 6 PM
Address
Skylar Lifestyle Limited
Dhaka, Bangladesh
Response Time
Skylar reserves the right to update this Return Policy at any time. Any changes will be reflected on this page with a revised effective date. Continued use of our services after updates constitutes your acceptance of the revised policy.
Need to Make a Return?
Our support team is ready to help you through every step of the return process.