Privacy Policy
How we collect, use, and protect your personal information at Skylar.
Introduction
At Skylar Lifestyle Limited, we are committed to protecting the privacy and personal information of every customer who chooses to shop with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or interact with our services.
By accessing or using Skylar, you agree to the collection and use of information in accordance with this policy. We encourage you to read it carefully so you understand our practices.
Our Promise: Skylar treats your personal data with the utmost respect and care. We will never sell your information to third parties or use it for purposes beyond what is described in this policy.
Data Collection
We collect information you provide directly to us, as well as data gathered automatically during your use of our services. The information we collect falls into two primary categories:
Personal Information
Usage Data
Transaction Data
Preference Data
Data Usage
The information we collect is used thoughtfully to deliver, improve, and personalize your Skylar experience. Specifically, we use your information to:
Process and fulfill your orders, including sending shipping confirmations, invoices, and delivery updates.
Create and manage your Skylar account, ensuring secure and seamless access to your purchase history and preferences.
Send you promotional communications, style updates, and exclusive offers — only when you have opted in to receive them.
Improve our website, products, and services by analyzing how customers interact with Skylar.
Personalize your shopping experience with product recommendations based on your browsing and purchase history.
Detect, prevent, and address fraudulent activity, security breaches, and other technical issues.
Comply with applicable laws, regulations, and legal obligations in Bangladesh.
Security
Protecting your personal information is a top priority for Skylar. We implement industry-standard security measures to guard against unauthorized access, alteration, disclosure, or destruction of your data:
SSL/TLS encryption for all data transmitted between your browser and our servers.
Secure storage of payment information using PCI-DSS compliant payment gateways — we do not store your full card details on our servers.
Regular security audits and penetration testing to identify and address potential vulnerabilities.
Strict access controls ensuring only authorized Skylar personnel can access sensitive customer data.
Two-factor authentication options available for your account to provide an extra layer of security.
Your Rights
As a valued Skylar customer, you have meaningful rights over your personal information. We are committed to honoring these rights promptly and transparently:
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to update inaccurate or incomplete information.
Deletion
Request erasure of your personal data from our systems.
Opt-Out
Unsubscribe from marketing communications at any time.
Portability
Receive your data in a structured, portable format.
Restriction
Request that we limit how we process your data.
Children's Privacy
Skylar's services are intended for customers aged 18 years and above. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18.
If we discover that we have inadvertently collected personal data from a minor, we will promptly delete that information from our records. If you believe a minor has provided us with their personal information, please contact us immediately at privacy@skylar.com.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our dedicated Privacy Team is here to assist you.
privacy@skylar.com
support@skylar.com
Phone
880342-244309
Sun – Thu, 9 AM – 6 PM
Address
Skylar Lifestyle Limited
Dhaka, Bangladesh
Response Time
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by email or by posting a prominent notice on our website.
Questions About Your Privacy?
Our team is always here to help you understand how your data is protected.