Warranty & Refund Policy
Understand your warranty rights and how refunds are handled at Skylar.
Overview
At Skylar, we stand behind the quality of our products. This policy outlines the warranty and refund terms that apply to eligible purchases. Please read it carefully so you understand your rights before making a claim.
Warranty coverage is only available for products explicitly marked with the official "Warranty Applicable" seal at the time of purchase. Products marked "Warranty Not Applicable" are not covered under any warranty service.
Important: Warranty and refund claims are subject to inspection and approval by Skylar. Submitting a claim does not guarantee an automatic replacement or refund.
Warranty Coverage
Warranty service applies only to products that carry the official Skylar warranty seal. The warranty is valid for the period specified on the warranty card, beginning from the confirmed date of purchase.
The warranty covers manufacturing defects and functional issues identified under normal use conditions.
Warranty validity is strictly tied to the duration printed on your warranty card. Claims submitted after the warranty period has expired will not be accepted.
Both proof of purchase and the original warranty card must be presented when initiating a claim.
Seal Verification: Only products with the "Warranty Applicable" badge on the product listing or packaging are eligible. When in doubt, check your product detail page or contact our support team.
Warranty Exclusions
The following conditions and damage types are not coveredunder Skylar's warranty, regardless of the product's warranty status:
Physical damage, scratches, dents, or cosmetic deterioration from normal wear.
Accidental damage caused by dropping, impact, or mishandling.
Fire damage or heat-related damage from external sources.
Water damage — unless the product is explicitly rated and sold as water-resistant or waterproof.
Damage resulting from misuse, negligence, or improper storage.
Products that have been modified, altered, or tampered with.
Unauthorized repair attempts by third parties not authorized by Skylar.
Note: Any evidence of tampering or unauthorized repair will void the warranty immediately and disqualify the product from any service claim.
Warranty Claim Process
To initiate a warranty claim, follow the steps below. Incomplete submissions will delay or disqualify your claim.
Contact Support
Reach out to our support team at support@skylar.com with your order number, a description of the issue, and clear photos of the defect.
Submit Documents
Provide your original proof of purchase (order confirmation email or receipt) along with the warranty card that came with the product.
Inspection & Approval
Our team will review your claim and inspect the product. This process typically takes 3–5 business days. You will be notified of the outcome via email.
Repair or Replacement
If the claim is approved, we will arrange for repair or replacement. If the required parts or stock are unavailable, you may need to wait until new inventory arrives.
Please note that warranty service does not guarantee immediate replacement. Skylar will make every effort to resolve claims as quickly as possible, subject to stock and parts availability.
Refund Eligibility
Refunds at Skylar are only considered under very specific circumstances. A refund will be processed only when all of the following conditions are met:
The product is confirmed to be irreparably defective— commonly referred to as "Dead Stock" — following inspection and approval by our team.
No replacement product or equivalent alternative is available in stock at the time of the decision.
The defect is verified to be a manufacturing fault and not caused by misuse, accidental damage, or any of the exclusions listed in Section 03.
The claim is submitted within the active warranty period for warranty-covered products.
Refund is a last resort: Skylar will always attempt repair or replacement first. A refund is only issued when no other resolution is possible and has been formally approved by our team.
Refund Deductions
When a refund is approved, the refundable amount will not equal the full purchase price. The following charges will be deducted before the refund is issued:
Delivery Charges
Deducted
Original shipping and delivery fees paid at the time of purchase are non-refundable.
Service Fee
20%
A 20% service fee is deducted from the product price to cover handling, inspection, and processing costs.
Example: If you paid ৳2,000 for a product with ৳100 delivery, and a refund is approved — you would receive ৳2,000 − 20% (৳400) = ৳1,600. Delivery charges of ৳100 are also non-refundable.
Approved refunds will be processed to your original payment method within 7–10 business days after final approval. Skylar is not responsible for any delays caused by your bank or payment provider.
Contact
Have a question about a warranty or refund claim? Our support team is ready to help you through the process.
support@skylar.com
legal@skylar.com
Phone
880342-244309
Sun – Thu, 9 AM – 6 PM
Address
Skylar Lifestyle Limited
Dhaka, Bangladesh
Response Time
Skylar reserves the right to update this Warranty & Refund Policy at any time. Changes will be reflected on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.
Need Help With a Claim?
Our team is here to guide you through every step of the warranty and refund process.